Terms of service

By creating an account, launching an assistant, or connecting any account to an assistant, you agree to these terms. Please read them carefully — especially the sections on your responsibilities and our limitation of liability. If you do not agree, do not use the service.

1. What LaunchMy.ai is (and is not)

LaunchMy.ai is a deployment launcher. We help you set up and manage a private AI assistant that runs on cloud infrastructure you own (for example, a DigitalOcean Droplet in your account), using AI services you pay for (for example, your own Anthropic API key). We automate provisioning and provide a dashboard, logs, and maintenance tools.

We are not the operator of your assistant. We do not control, supervise, direct, or monitor what your assistant does, what it reads or writes, or the decisions it makes. Your assistant runs autonomously on your own infrastructure, under your direction and the direction of anyone you authorize to instruct it.

2. Your assistant is your responsibility

You are solely responsible for everything your assistant does — every message it sends, every action it takes, and every change it makes to any system or account it can reach. This includes actions you did not specifically intend or foresee. AI assistants can behave unpredictably, make mistakes, and take actions you did not expect. You accept that risk in full.

You are also responsible for your infrastructure and provider costs (DigitalOcean, Anthropic, and any others), for keeping your credentials secure, for who you authorize to communicate with your assistant, and for complying with the terms and applicable laws governing every service you connect.

3. Connected accounts & the risk of data loss

When you connect an account or service to your assistant — such as email, calendar, contacts, file storage, or messaging — you authorize your assistant to access that account and, depending on the access level you grant, to read, create, modify, and permanently delete the data in it. The OAuth approval happens in your own provider account using your own application credentials; LaunchMy.ai never holds a long-term copy of those credentials. (This does not include your DigitalOcean access token, which we retain to manage your server — see our Privacy Policy.)

You acknowledge that granting this access can result in data being changed, overwritten, deleted, disclosed, or lost — including permanently and irreversibly — and that you alone are responsible for any such outcome. You are responsible for maintaining your own backups of anything important. Grant only the level of access you are comfortable with (you can choose read-only access where available), and revoke access at any time from your provider’s security settings.

4. Billing

LaunchMy.ai charges a monthly subscription for the platform service. Infrastructure and AI API costs are billed directly by DigitalOcean, Anthropic, and other providers to your own accounts — we never bill you for those, and we are not responsible for them.

5. No warranty

The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform or any assistant will be uninterrupted, secure, error-free, or that an assistant will behave accurately or as intended.

6. Limitation of liability

To the maximum extent permitted by law, Launch My AI, LLC and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, loss of profits, business interruption, or loss of goodwill, arising out of or relating to the platform or anything your assistant does — even if we have been advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for any claim relating to the service will not exceed the amount you paid us for the platform in the three (3) months before the event giving rise to the claim.

7. Indemnification

You agree to defend, indemnify, and hold harmless Launch My AI, LLC and its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the platform, your assistant’s actions, the accounts and data you connect, or your violation of these terms or any third party’s rights.

8. Acceptable use

You agree not to use the platform, and not to direct or permit your assistant or anyone you authorize to use it, to: violate any law or regulation; send spam or unsolicited bulk or commercial messages; harass, threaten, defame, or harm others; infringe anyone’s intellectual property, privacy, or other rights; access, scrape, or interfere with systems, accounts, or data without authorization; distribute malware or attempt to breach or circumvent security; or engage in fraud or any deceptive, harmful, or illegal activity. You are responsible for ensuring that everyone you authorize to instruct your assistant follows this policy.

9. Suspension and termination

We may suspend or terminate your account or access to the platform, with or without notice, if we reasonably believe you have violated these terms (including the Acceptable Use section), to comply with law, or to protect the platform, other users, or third parties. You may stop using the service and delete your account at any time. Because your assistant runs on infrastructure you own, terminating your platform account does not by itself shut down your server — you remain responsible for destroying it and for any provider costs until you do. Provisions that by their nature should survive termination — including your responsibilities, the disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.

10. Eligibility and authority

You must be at least 18 years old and able to form a legally binding contract to use the platform. If you use the platform on behalf of a company or other organization, you represent that you are authorized to bind it to these terms, and in that case “you” refers to that organization.

11. Governing law and venue

These terms, and any dispute arising out of or relating to them or the platform, are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Subject to the dispute-resolution section below, you and Launch My AI, LLC agree that the exclusive venue for any permitted court action is the state or federal courts located in Williamson County, Tennessee, and each party consents to the personal jurisdiction of those courts.

12. Dispute resolution; arbitration; class-action waiver

Please read this section carefully — it affects how disputes between you and us are resolved.

Informal resolution first. Before starting a formal proceeding, you agree to contact us at jimmy.ballard@launchmy.ai and work with us in good faith to resolve the dispute informally for at least thirty (30) days.

Binding arbitration. If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these terms or the platform will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, before a single arbitrator. The arbitration will take place in Williamson County, Tennessee, or, at your election, by videoconference or in the county where you live. The Federal Arbitration Act and Tennessee law govern this section. Judgment on the award may be entered in any court having jurisdiction.

Class-action waiver. You and Launch My AI, LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or to stop unauthorized access to or use of the platform.

Your right to opt out. You may opt out of this arbitration and class-action-waiver agreement within thirty (30) days after you first accept these terms by emailing jimmy.ballard@launchmy.ai with your name, your account email, and a statement that you opt out of arbitration. Opting out does not affect any other part of these terms. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, while the rest of this section continues to apply.

13. Changes to these terms

We may update these terms from time to time. We identify each version by the “Last updated” date above. For material changes, we will take reasonable steps to notify you and will ask you to review and accept the updated terms before you continue using features that require acceptance; those changes take effect when you accept them. Non-material updates take effect when posted, and your continued use of the service means you accept them. If you do not agree to an update, stop using the service and delete your account.

14. General

These terms, together with our Privacy Policy, are the entire agreement between you and Launch My AI, LLC regarding the platform and supersede any prior agreements on that subject. If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary so that the remaining provisions remain in full force and effect (severability). Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control (force majeure). Section headings are for convenience only and do not affect interpretation.

15. Contact us

Launch My AI, LLC
1040 Belcor Dr
Spring Hill, TN 37174
Email: jimmy.ballard@launchmy.ai